Depot Manager

Full time


At Ben Burgess its been our mission since 1931 to be the leader in our industry by offering excellent customer experiences and an inspiring place to work.

We are recruiting for a Depot Manager to lead our Norwich Depot. This is a brand new and exciting role and is part of our depot management team at group level. You will be responsible for running your own business at the depot, reporting directly into the Board of Directors and accountable for all operations and performance of the depot.

To be successful you will lead the sales team directly and the service department and parts department through the relevant department managers ensuring effective communication and ensuring high levels of engagement with your teams. You will be given some key metrics to ensure the business is running smoothly and profitably but be empowered to drive the business forward in-line with the businesses strategic and operational goals.

When Ben Burgess founded our business in 1931 he put the customers at the heart of everything we do, coining our motto ‘where service still counts’ and we will still live by this ethos today. This role is central to delivering on those principles. Through our mission, vision and values you will not only deliver high levels of customer satisfaction but also employee satisfaction too.

Depot Manager’s accountabilities include:

  • Provide leadership to ensure the smooth running of the day to day management of the depot.
  • Ensure a consistent level of excellent customer care across all departments. Communicates to all employees how the depot objectives align with those of the company.
  • To engage all employees at the depot to assist the company in achieving its vision and mission, instilling our core values.
  • Leads, motivate and supervise the sales team within the depot to ensure maximised sales and commitment to our suppliers.
  • Maintains an acceptable level of financial return set by the Board of Directors. Provide support to departmental managers in terms of development, team engagement and implementing policies and processes.
  • Works with the marketing team to assist with local advertising, events and depot development.
  • Ensures health and safety at the depot is maintained as a high priority Maintains a depot appearance that all employees can be proud of.
  • Ensures a consistent and positive level of support to all depots across the company.

We look for:

  • 3+ years’ depot management experience.
  • Proven track record with machinery sales (directly selling and/or leading a sales team). Knowledge of dealership operations in the sectors of agriculture, grounds care or construction.
  • Excellent communication, engagement and employee development skills.
  • Familiar with our franchises as well as competitive products.
  • The ability to analyse and interpret internal reports with a good understanding of financial principles relative to depot operations.

Please quote reference number when you apply to learn more click here. To apply: Click apply to apply through our web portal or send your CV to HR & Recruitment, Ben Burgess, Europa Way, Norwich, NR1 2EN. Ben Burgess is a Disability Confident Employer, if you require any assistance with your application please email or call us on 01603 628251.